wanpkr Privacy Policy

wanpkr ("wanpkr", "we", "us", "our") is the operator of the online casino and sports betting platform accessible at wanpkr.club. wanpkr is licensed under an international gaming authority and provides online gambling services — including cricket betting, sports wagering, live casino games, video slots, and colour prediction games — to eligible players, including players located in Pakistan.

For the purposes of this Privacy Policy, wanpkr is the data controller responsible for the personal information collected from players and visitors to the wanpkr.club website and associated mobile-optimised interfaces.

wanpkr collects personal data through several channels: directly from you when you register an account or interact with our services, automatically through platform usage, and in limited cases from trusted third-party verification providers. The categories of personal data we collect are set out below.

wanpkr does not intentionally collect special-category personal data (such as health information, racial or ethnic origin, or religious beliefs) unless you voluntarily provide such information in the context of a responsible gaming self-assessment or support interaction, and only where this is necessary to deliver the service you have requested.

wanpkr uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your wanpkr player account, including verifying your identity, setting your preferred language (English), and managing your PKR wallet balance.
• KYC and age verification: To confirm that you are 21 years of age or older before your account becomes fully active, in compliance with our licensing conditions and responsible gaming obligations.
• Transaction processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, or Cash OTC, and to maintain accurate financial records of all PKR transactions.
• Fraud prevention and AML compliance: To detect and prevent fraudulent activity, money laundering, and any other prohibited conduct on the wanpkr platform, in accordance with our international gaming licence obligations.
• Customer support: To respond to your queries, complaints, or requests submitted via live chat or email, and to maintain a record of all support interactions for quality assurance purposes.
• Platform improvement: To analyse aggregated and anonymised usage data in order to improve the performance, features, and user experience of the wanpkr platform for players across Pakistan.
• Responsible gaming: To monitor gaming behaviour patterns, enforce deposit and loss limits you have set, administer self-exclusion requests, and identify players who may be at risk and proactively offer support resources.
• Marketing (with consent): To send you promotional communications about wanpkr offers, bonuses, PSL cricket promotions, and new games — but only where you have provided your explicit consent or where a legitimate interest applies and you have not opted out.
• Legal and regulatory compliance: To fulfil obligations imposed by our licensing authority, anti-money laundering requirements, and any applicable data protection legislation.

wanpkr will not use your personal data for any purpose materially different from those listed above without first notifying you and, where required by law, obtaining your consent.

wanpkr relies on the following legal bases to process your personal data, in accordance with applicable data protection principles under our licensing jurisdiction:

• Contractual necessity: Processing required to perform our contract with you — including account creation, transaction processing, and customer support — is carried out on the basis that it is necessary to fulfil our contractual obligations to you as a registered player.
• Legal obligation: Certain processing activities — including KYC identity verification, AML transaction monitoring, age verification, and the retention of financial records — are mandatory under our international gaming licence and applicable AML regulations. We have no discretion to omit this processing.
• Legitimate interests: wanpkr may process certain data on the basis of its legitimate interests as a licensed gaming operator, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics. We balance our legitimate interests against your rights and will not override your fundamental privacy interests.
• Consent: Where we send you direct marketing communications, use non-essential cookies, or process your data for purposes beyond those listed above, we will first obtain your explicit, freely given, and informed consent. You may withdraw consent at any time without affecting the lawfulness of any prior processing.

wanpkr uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate and improve the platform. When you first visit wanpkr.club, you will be presented with a cookie consent notice that allows you to accept, reject, or customise non-essential cookie categories.

The categories of cookies used on the wanpkr platform are as follows:

• Strictly necessary cookies: These are essential for the wanpkr platform to function. They enable core features such as user authentication, session management, security protections, and your PKR wallet state. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect anonymised information about how players navigate and use wanpkr.club — including pages visited, time on site, and game categories explored. This data is used solely to improve platform performance and is never used to identify individual players without consent.
• Functional cookies: Store your preferences such as preferred language (English), currency display (PKR), and notification settings so that your experience is consistent across sessions.
• Marketing cookies (consent required): Used to track the effectiveness of wanpkr promotional campaigns and to ensure that you do not see the same promotional material repeatedly. These are only activated with your explicit consent.

You may manage or withdraw your cookie preferences at any time through your browser settings or through the cookie preference centre available on wanpkr.club. Note that disabling certain cookies may affect the functionality of the platform.

wanpkr does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the following circumstances and only to the extent strictly necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and Cash OTC partners receive only the minimum transaction data required to process your deposits and withdrawals. All payment partners are bound by confidentiality obligations and applicable financial regulations.
• Identity verification (KYC) providers: Third-party identity verification services process your CNIC, passport, and selfie data solely for the purpose of confirming your identity and age in compliance with our licensing requirements.
• Licensing and regulatory authorities: wanpkr is legally required to share certain data — including player account information and transaction records — with our licensing authority and, where applicable, relevant law enforcement or financial intelligence units, if formally requested under applicable legal process.
• Technology and platform providers: Cloud infrastructure, cybersecurity, and gaming software providers may process certain technical and gaming activity data as part of delivering and securing the wanpkr platform. All such providers operate under written data processing agreements with wanpkr.
• Customer support providers: If wanpkr engages a third-party provider to assist with live chat or email support, that provider will have access to support ticket content solely for the purpose of responding to your query.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of wanpkr's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer via the email address registered on your account prior to its completion.

As wanpkr operates under an international gaming licence, your personal data may be transferred to and stored in servers located outside Pakistan. When such transfers occur, wanpkr ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required in our licensing jurisdiction.

Safeguards used for international transfers include:

• Standard contractual clauses or data processing agreements with all overseas processors that incorporate data protection obligations.
• Transfer only to jurisdictions with an adequate level of data protection as recognised by relevant regulatory standards.
• Technical safeguards including end-to-end encryption during data transit and encryption at rest in all storage environments.

If you wish to obtain further information about the specific safeguards applied to international transfers of your personal data, please contact us at [email protected].

wanpkr retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The following general retention periods apply:

• Active accounts: All account data is retained for the duration of your active player relationship with wanpkr, plus a minimum period of five (5) years following account closure, as required by our AML and gaming licence obligations.
• Financial transaction records: PKR transaction data, including all deposits and withdrawals processed via JazzCash, EasyPaisa, and bank transfers, is retained for a minimum of seven (7) years from the date of the transaction in accordance with financial record-keeping requirements.
• KYC documents: Identity verification documents are retained for the duration of your account and for a minimum of five (5) years following account closure.
• Responsible gaming records: Self-exclusion, cooling-off, and limit records are retained for the duration of the exclusion period and for five (5) years thereafter to prevent re-registration during active exclusion periods.
• Support communications: Live chat transcripts and support email records are retained for three (3) years from the date of the interaction, unless a longer period is required in connection with an unresolved dispute or regulatory enquiry.
• Marketing consent records: Records of your consent to receive marketing communications are retained for as long as you remain an active subscriber or for three (3) years following the date you withdrew consent, whichever is earlier.

At the end of the applicable retention period, your personal data is securely deleted or anonymised in accordance with our data destruction procedures.

As a wanpkr player, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please submit a written request to [email protected]. wanpkr will respond within thirty (30) days of receiving a valid request.

Please note that some rights are subject to limitations. For example, we cannot erase financial transaction records that we are legally required to retain, nor can we delete responsible gaming self-exclusion records during an active exclusion period. Where a request cannot be fulfilled in full, wanpkr will explain the reason in its response.

wanpkr takes the security of your personal data seriously and implements a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or device and the wanpkr platform.
• AES-256 encryption at rest for all sensitive stored data, including identity documents and financial records.
• Multi-factor authentication (MFA) options available to all registered players to protect account access.
• Role-based access controls ensuring that wanpkr staff can access player data only on a strict need-to-know basis, with full audit logging of all internal data access events.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• 24/7 intrusion detection and monitoring of all production infrastructure hosting wanpkr platform data.
• Incident response procedures that include player notification in the event of a data breach that is likely to result in a risk to your rights and freedoms, within the timeframe required by our licensing authority.

wanpkr strictly prohibits the use of its platform by any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If you are under 21, you must not register an account, make a deposit, or use any wanpkr service.

Age verification is a mandatory step in the wanpkr KYC process. Your date of birth and a valid government-issued identity document (such as a Pakistani CNIC or passport) must be provided before your account becomes fully active. Any account found to have been registered by a person under the age of 21 will be immediately suspended, all funds held in that account will be returned to the originating payment method after deducting the value of any bets placed, and the incident will be reported to our licensing authority.

If you are a parent or guardian and believe that your child may have registered a wanpkr account, please contact us without delay at [email protected]. We will investigate the matter and take immediate corrective action. We treat the protection of minors as one of our highest operational priorities.

With your consent, wanpkr may send you promotional communications by email or SMS relating to:

• Welcome bonuses and deposit match offers for new Pakistani players.
• PSL cricket season promotions, tournament betting specials, and live odds alerts.
• New slot game releases, live casino updates, and colour game feature launches.
• Loyalty programme updates, cashback offers, and reload bonus notifications.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email.
• Adjusting your communication preferences within your wanpkr account settings.
• Sending a written opt-out request to [email protected].

Please note that opting out of marketing communications does not affect transactional communications that are necessary for the operation of your account, such as deposit confirmation messages, withdrawal processing notifications, or security alerts.

wanpkr does not engage in unsolicited cold marketing. All marketing communications are sent only to players who have provided explicit consent or who have an existing player relationship with wanpkr and have not opted out.

wanpkr reserves the right to update or revise this Privacy Policy at any time. Where changes are material — meaning they significantly affect the way we process your personal data or alter your data rights — we will notify registered players by email to the address on record and/or by displaying a prominent notice on the wanpkr.club website prior to the changes taking effect.

Non-material changes, such as clarifications of existing language, formatting updates, or corrections of typographical errors, may be made without prior notice. The effective date shown at the top of this policy will always reflect when the most recent version was published.

Your continued use of the wanpkr platform following publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any updated version of this policy, you should stop using the platform and close your account. If you close your account, wanpkr will continue to retain your data for as long as required under applicable legal and regulatory retention obligations, as described in Section 8 above.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way wanpkr processes your personal data, please contact us using the details below. All communications must be in writing — please do not attempt to use these as clickable or telephone contacts.

• Privacy enquiries email: [email protected]
• Live Chat: Available 24/7 on the wanpkr platform. Average response time: under 90 seconds.
• Email response time: Within 2–4 hours for general queries; up to 30 days for formal data rights requests.

If you are not satisfied with wanpkr's response to a privacy-related complaint, you may escalate the matter to the data protection or supervisory authority designated under our licensing jurisdiction. wanpkr will cooperate fully with any such authority in relation to privacy complaints.